Our commitment to privacy
Our www.matter.ngo, www.mattercoffee.com & www.thechildrenmatter.ngo website is maintained by Matter, with headquarters at 7005 Oxford St, St Louis Park, MN
What personally identifiable information is collected by Matter?
When you visit our website or make a donation online or offline, you may provide us with personal information (such as name, address, email address, telephone numbers and/or credit/debit card information) that you knowingly choose to disclose, which is collected on an individual basis for various purposes. These purposes include registering to receive email newsletters or other materials, requesting further information from us about projects and services, donating to us, making requests, submitting a form on our website, or simply asking a question. We receive and store any information you enter on our website or give us in any other way, whether it is online or offline. We ask for personal information so that we can fulfill your request and return your message. This information is retained and used in accordance with existing laws, rules, regulations, and other policies. Matter does not collect personal information from you unless you provide it to us.
The way we use information
When you supply information about yourself for a specific purpose, we use the information for only that purpose (such as to provide the service or information you have requested). For example, you may be asked to give us individual information to receive information, to make a donation. Similarly, we use information you provide about yourself or someone else when placing a merchandise order only to ship the merchandise and to confirm delivery. We do not share, trade or sell this information with outside parties.
You can register with our website if you would like to receive updates on our new projects. Information you submit on our website or over the phone will not be used for this purpose unless a registration form is filled out.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Matter does not sell, rent, give-away or share its email addresses or other personal contact information with outside sources. Matter also does not send mailings on behalf of other organizations.
Should any material changes be made to the ways in which we use personally identifiable information, Matter will take commercially reasonable measures to obtain written or email consent from you. We will also post the changes to our use of personally identifiable information on our website at least 30 days prior to a change.
Our commitment to data security
Personally identifiable information is stored on our server and is not publicly accessible. Further, personally identifiable information is only accessed by Matter personnel on a “need to know” basis. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Additionally, sensitive data such as credit card numbers are encrypted using SSL and other industry standard measures, to provide an additional level of security.
If you have registered to receive communications from us and later change your mind, you may contact us to have your name and contact information removed from our distribution lists. You have the following options to do this:
You can send an email to: email@example.com
You can send mail to the following address:
7005 Oxford St
St. Louis Park MN 55426
If you would like to verify the data we have received from you or to make corrections to it, you may contact us directly at the email and mail addresses provided above.
What anonymous information is collected by Matter?
Anonymous information is collected for every donor and visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic region. We do not make any association between this information and a donor or visitor’s identity.
When you visit our website, our servers make a log of basic information corresponding to the sites and pages you have visited. This information is stored primarily to track the effectiveness of our website and individual sections and pages within them.
Online or offline registration information
You will provide us with information about yourself and your organization when you register for fundraising or donations. This information is not used for any other purpose than to fulfill your request and is not shared with outside parties. However, donors and visitors should be aware that information collected online or offline may be subject to examination and inspection if such information is a public record or not otherwise protected from disclosure.
We use email links located on this site to allow you to contact us directly via email. We use the information provided in your email to respond to your questions or comments. We may also store your comments for future reference.
Changes to this privacy statement
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with legal process served on charity: water.
For more information
If you have any questions, concerns or comments about your privacy, please send us a description of your concern via email to firstname.lastname@example.org