Frequently Asked Volunteer Kit Questions

How do I pack a Snack Pack?

What if my kit is missing key items or they are damaged?

The packing of the kits is done by our generous volunteers. Sometimes counts can be slightly off due to human error. We ask that you work with what you might have available to substitute in a pinch, like an extra Ziploc bag for your snack pack or a Post It for the YOU MATTER note. However, if you are missing large quantities of specific items, please reach out to and she will get you the items you need.

Do you have nutritional information for items in the kit?

While items used in the kit must meet certain standards for inclusion, specific items may vary based on product availability. Below is information for some items that have been included in the kit.

Buddy Fruits Nutritional Information
Honey Maid Lil Squares Nutritional Information
National Food Group Pretzels
Wow Butter Nutritional Information
Zee Zees Wheat Crackers 

Product Formulation – Honey Maid Lil Squares
Product Formulation – Wheat Thins


Do you have ideas or recommendations for the messages for You Matter Notes?

Yes! Here are some ideas you can use for the inspirational messages on You Matter Notes: Sample You Matter Note Messages

Where do I donate the finished snack packs?

If you are local to the Twin Cities, we recommend you bring your box of completed snack packs to MATTER and we will deliver them to our community partners when they are ready and able to receive the food.

Drop off at MATTER is easy and contact-free. Our vestibule door is open 24 hours with a cart to place your box on. Our address is:
7005 Oxford St.
St. Louis Park, MN 55426

If you are outside of the Twin Cities area, we recommend reaching out to one of the following organizations. Please call ahead to ensure they’re receiving food before dropping off your box.
• Local Missions or Food Shelves
• Churches
• Local branches of Boys and Girls Clubs
• Local branches of YMCA’s Kid Zones
• Hospitals, Fire Stations and First Responders’ Networks
• Local schools, Primarily K-5 and Middle Schools

Last, we also encourage you to keep some snack packs in your car or home to give to whoever you deem in need.

Food Allergies

Do you have any food allergies? Please note that our snack packs include both wheat and soy allergens.

My employer purchased the box on my behalf. I would love to get another one or share with my friends so they can get their own. How can I do that?
You can go to our website page –  MATTERbox Volunteer Kit – to order the Volunteer Kit.

I really enjoyed this experience. How can I stay involved with MATTER?

Here are ways you can keep in touch with MATTER.
  1. Order another MATTERbox Volunteer Kit or share the experience with others.
  2. Make a onetime donation or become a teamMATTER member with a recurring monthly donation to MATTER.
  3. Add Impact to your Inbox. New project launches, ideas that inspire us, and stories that move us: Subscribe
  4. Volunteer time at our warehouse in St. Louis Park, Minnesota.

Please only volunteer on-site at MATTER when you feel well. If you’ve been sick in the past 24 hours, with symptoms including vomiting and diarrhea, please only volunteer at MATTER when you are feeling well.

While volunteering, if you come across any food product that has been opened or contaiminated, please dispose of the damaged item and clean any excess product from the area. This will maintain the integrity of the food product used in MATTERbox offering.

Please wash or sanitize your hands before starting any volunteer task.

Want to Receive Periodic Impact Updates About MATTERbox Volunteer Kits? 
Want to stay informed about MATTERbox and the impact these healthy meals are having across the country, along with the amazing companies and people making it happen? Click HERE to receive these impact updates by email.

Take our Volunteer Survey! 
If you’ve volunteered with us, we’d love to hear your feedback. Please take our volunteer survey HERE. 

Still Have Questions? 
Email us and we will get back to you as soon as possible.